For businesses, giving the best customer experience and generating ROI are important. Also, keeping the product cost-effective, giving quality services, and managing the customer’s flow without letting them wait is highly essential. Collectively, these efforts assure your business’s productivity. But, if you fail in customer satisfaction, then, get ready to face the consequences. The research …
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virtual queuing solution
Impact of Actual and Perceived Waiting Time on Customer Retention Rate
It is obvious that how people perceive the brand impacts their shopping experience. Thus, affecting the overall consumer satisfaction. For example, no matter how reasonable the customer waiting time was, it will be all their perception that is gonna matter. Even before they enter the store, the customer’s encounter with the brand begins. As a …