Having a successful healthcare center was enough in the past. Patients nowadays, on the other hand, want high-quality, quick service. After all, retaining patients and gaining new customers is critical to any business’s success. Understanding patient experience in healthcare encompasses touchpoints, preferred communication routes, and so on. By focusing on all of these, you may …
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waiting line management
How to Turn Your Long Customer Queues Into a Positive Customer Experience
Is there anyone who finds queuing comfortable? Of course, not!! Standing in long lines is a waste of time for customers. Similarly, long customer queues seem risky for businesses making them lose potential clients. Long lineups results in bad customer experience, particularly in the retail business. In a healthcare center, however, the situation may be …